ZenoraPay FAQ

Clear answers about card checkout, instant stablecoin settlement and merchant chargeback elimination.

Do my customers need to know anything about crypto?

No. Your customers see a standard card checkout and pay with Visa or Mastercard as they normally would. They never need a crypto wallet, cryptocurrency, seed phrase, or blockchain knowledge; the card-to-stablecoin conversion happens behind the scenes.

How is 100% merchant chargeback elimination possible?

100% merchant chargeback elimination — settlements are final the moment they hit your wallet. Card payments are converted and settled on-chain to your wallet in real time. Blockchain settlement is final — there is no mechanism by which those funds can be pulled back from you.

How fast do I receive funds?

You receive settlement in USDT or USDC instantly after an approved payment, instead of waiting the typical 2–7 days for a card processor payout. Network and compliance checks may affect individual transactions before approval, but settled funds arrive directly in your wallet.

What do I need to receive settlements?

You need an ERC-20 compatible wallet that you control. During setup we verify the wallet address and supported network with you before any live settlement is sent.

What does setup involve?

Most stores can launch the same day with a single script installation, or a one-click Shopify app installation once the App Store listing is live. We configure your settlement wallet, test the checkout and webhook flow, and confirm the experience before launch.

What happens if a payment fails?

Smart retry identifies recoverable failures and automatically retries at the right time. Customers receive a clear next step when another card or action is required.

What's included free in Lite?

ZenoraPay Lite includes real card-to-stablecoin processing for up to 5 orders per month, with no setup fee. It is designed to let a Shopify merchant validate the complete live flow before choosing a paid plan.

Start with Lite

What are the fees?

Paid plans use flat monthly pricing with no ZenoraPay per-transaction fee. Order allowances, overage terms and one-time setup fees are shown on the pricing page; Lite is free for up to 5 orders per month.

See pricing

Answers from the team

Email sales@zenorapay.com and receive a response within 4 hours.